Terms of Delivery

Terms of Delivery


The delivery terms are valid from 1.1.2021 and are valid until further notice.

Merkkausnetti Oy has the right to change the delivery terms by publishing the new delivery terms on its website.



Merkkausnetti Oy, registration number: FI30933629, address: Ilmolantie 3, 82500 Kitee, Finland; sells products to companies and individuals of legal age to countries of the European Union. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.

These terms of delivery are valid as from 16.10.2019. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.


Products and prices

The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products include taxes the value added tax 24% and you can see the amount of VAT in the shopping basket and in the order confirmation.


Delivery expenses

The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.


Ordering and contract

You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.



For paying your order you can choose any payment method for your shopping basket set in our web store.

Only companies can order with an invoice. (Business ID required). Does not apply to Klarna invoice


Confirmation of order and payment

After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order.  In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.



We will deliver your order via the delivery method set in our web store chosen by you when ordering.


Delivery time

Our typical delivery times to European Union countries are, depending on the order and the method of delivery, 1-7 days. More specific delivery times are informed in connection with product descriptions.


Right to cancel and return of the delivery 

The right of withdrawal does not apply when the product has been manufactured according to the consumer's instructions or when it is otherwise individual. Once the order has been sent from us, the right of cancellation ends, as the products are made individually according to the customer's wishes.

Individual products are the use of the customer's own image, logo and text in the products. According to the Consumer Protection Act, a product identified for the customer has no right of exchange and return, unless it is a defective product. Defective product has a 14-day return policy. We will reimburse the postage for returns of defective products after we have processed the matter. Include a statement of the reason for the return, your contact information, receipt, any refund will be made to the original payment method through a payment intermediary.


Products other than those specified by the customer:

If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.

The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below.  If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.



Our return address:
Merkkausnetti Oy
Ilmolantie 3
, Kitee


Inspection of the delivery, errors and problems

Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.


Customer service

Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:

+358 50 5431354
Customer service is open Monday-Friday 9.00 AM - 3.30 PM, 
Time zone GMT +2


Limitation of liability

Merkkausnetti Oy shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.



In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.